VIA AIOps improves customer experience by providing Total Ecosystem Observability, Explanatory AI, and Experience Assurance
Vitria today announced the evolution of its Digital Operations suite with the VIA AIOps Application, which enables reliable automation across all layers of service delivery to improve the customer experience and optimize operations.
Customer experience is the ultimate measure of successful digital transformation — the VIA AIOps Application assures service delivery experience across today’s large and most complex ecosystems. The challenge operators face is siloed with noisy monitoring tools that tell them plenty about what is broken, but almost nothing about why and the potential impact on customer experience. To stay ahead of customer-impacting issues, operations teams need to leverage automation made available by digital transformation, but first need to separate root cause from symptoms, build trust in the analysis and then understand the potentially impacted population. However, the lack of visibility across the entire service delivery ecosystem and ‘black box’ analytics can mask the real cause and make automation ineffective or even dangerous. To fully benefit from their investment in digital transformation, enterprises need less noisy monitoring tools and more comprehensive AIOps applications.
