On-Demand Recording Available Wednesday, May 13, 2020 at 11AM PT / 2PM ET
Moving from an existing on-premises contact center solution to a modern cloud architecture doesn’t have to be intimidating. A smart change management strategy lets you identify potential stumbling blocks and prepare to reach your organization’s goals.
Join Genesys strategic business consultant Jodi Thompson for a roundtable discussion with Genesys customers who have been there and done that. You’ll learn:
- Essential components of managing change before, during and after a move to new contact center technology
- Lessons learned including what customers wished they had done differently
- How personalized migration plans and the Genesys team made it easier to navigate change
Better customer and employee experiences await. Take the next step by registering today.
